| Amsterdam, Brussels or Antwerp |
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| Our client is one of the world's top management consulting firms, looking to appoint outstanding and exceptional young professionals to join its fast-growing Service Operations practice for their offices in The Netherlands and Belgium. The company advises corporate enterprises, government agencies, and foundations on a variety of issues. Everything they do follows the firm's mission: to help the client make substantial and lasting improvements in their performance, and to build a firm that is able to attract, develop, excite, and retain exceptional people. It groups its practices into six main areas: business technology, corporate finance, marketing and sales, service operations, organization, and strategy. |
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The main focus of their Service Operations Practice is on building client capabilities to lay the foundation for continuous improvement and optimize service offerings for their customers. They have taken the proven tools of lean production and Six Sigma across industries and tailored them to specific operating environments in each of the sectors they serve (e.g., banking, insurance, telecom, high tech, utilities, transportation, and logistics).
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In the customer care consultant role, you will contribute your expert knowledge to client studies as an active, full-time member of a consultant team, while also providing ad hoc support to engagements as needed. You will also spend time on knowledge building activities. Our client offers personalized training programs to prepare you for the job, depending on your experience, and attractive conditions and career prospects. Working on a variety of international clients, your home based office will be Amsterdam, Brussels or Antwerp.
Deliverables:
- Spends most of her/his time at the client locations (across Benelux / Europe);
- Works with consultant teams to develop solutions to a wide range of operations-related issues at the client;
- Coaches and advices client people directly involved in operations as well as consultant team members;
- Helps to bring about far reaching changes in clients’ operations.
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- At least 5 years of strategic and managerial experience in a large contact/service centre environment;
- Deep practical experience in leading contact/service centre transformations, ideally in performance improvement and/or turnaround/post merger situations;
- Possess deep and strong knowledge of Interactive Voice Response (IVR) and contact centre knowledge;
- An excellent university or major Grande Ecole degree, with a technical or business specialization;
- Outstanding analytical and conceptual skills;
- Is confident, enthusiastic, personable, and mobile within Europe;
- Fluently in English and at least one other European language (Dutch or French preferred).
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Deze vacature is vervuld. Voor een overzicht van onze actuele vacatures klikt u hier.
This vacancy is completed. For an overview of our current vacancies please klick here. |
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