Considering the stipulated responsibilities the Head should bring together managerial, operational, commercial and process know how as well as a good understanding regarding cost structure of IT related service offerings. You have graduated in a commercial or technical branch of study (bachelor or university degree). You have a substantial professional experience in operations management (information technology or IT outsourcing) and you convince by fitting to the following criteria:

• Effective communication in Dutch, English and preferable German, in speaking as well as in writing.
• Up to date professional expertise and recent experience in Information Technology and Telecommunications industry.
• In depth experience in an outsource vendor environment, specifically in service delivery or experience working on the customer side of an outsourcing relationship.
• In depth knowledge and/or experience with managing complex Wintel, Unix /Linux, and Storage/Backup environments.
• Intercultural thinking and acting, ability to work across various cultures and across organizational boundaries.
• Excellent leadership in general management, strategy, matrix management experience and strong team development skills.
• Proven track record in developing forecasts and plans, managing departments to quality, time and budget.
• Go for the best results: execution power, entrepreneurship and result driven.
• Developing and managing budgets, including understanding corporate accounting methods.
• Working knowledge of management disciplines and processes.
• Active in the change process, proven track record of setting up and implementing new organizations in a continuous changing environment.
• Proven people management skills.
• Willingness to travel locally and internationally.